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Help
Frequently Asked Questions
Across the Board
- Are there LushBite Gift Cards?
- How do I redeem a Gift Card?
- Are there LushBite e-Gift Certificates?
- Do you do back orders?
- Do you have a paper catalog?
- My email address has changed. How do I update this information to my current account?
- How do I unsubscribe from any of your mailing lists?
- Do you match prices if an item goes on sale after my purchase?
- The item I want is out of stock. What do I do now?
- Is the item I want going to go on sale soon?
- How can I write a review on a product?
- Why should I subscribe to the Newsletter?
- How is the $5 discount Coupon for having subscribed to the Newsletter applied to my purchase?
- I subscribed to the Newsletter but I don't see the $5 discount coupon
- Do you offer Live Chat support?
Payment Information
- Do you accept international credit cards?
- Do you allow Cashier's Checks or Money Orders?
- Do you charge sales tax on any item?
- Is it safe to use my credit card on your site?
- What forms of payment do you accept?
What are your shipping and return policies?
- What are your shipping policies?
- What are your return policies?
- About special shipping for New York residents
About
1. Are there any benefits to having an account with you?
2. How can I get assistance if I need it?
3. How do I know it is safe to shop with you?
4. Is there a way I can learn more about LushBite?
5. What kind of selection do you have?
Technology
- What are cookies? Do I need to enable cookies on my browser?
- When placing an order I get an error message stating that there
has been an authorization failure. What went wrong?
Across the Board
Q: Are there LushBite Gift Cards?
A: Yes! If you're looking for the perfect gift or just doing some last minute
shopping, Gift Cards are the perfect solution for you!
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Go to Gift Cards Page
View Gift Cards FAQs
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Q: How do I redeem a Gift Card?
A: Please visit our Gift Card FAQs page for a very detailed step by step guide.
Should a problem arise do contact us and we will gladly help. You can contact
us by email at support@lushbite.com; or, you can phone us — our
customer service telephone line is open weekdays from 9 to 5.
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Q: Are there LushBite e-Gift Certificates?
A: No. Currently we only offer Gift Cards sent to you or a person of your choice
via postal mail.
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Q: Do you do back orders?
A: No. We do not do back orders. If an item is out of stock our customer support
team will notify you as soon as possible and ask if you would like a
replacement item. Out of stock orders will be cancelled unless a replacement
item is requested.
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Q: Do you have a paper catalog?
A: No. Ours is exclusively a virtual catalog. That's because we want to ensure
that our customers have access to the most current price and overall selection.
If there is a particular product that you are interested in, please feel free
to contact us and we will be happy to help you locate it.
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Q: My email address has changed. How do I update this information to my
current account?
A: You are welcome to update your e-mail address by logging in to your account online. The best way to do this is to take the following steps:
1. Visit the website and click on "My Account" found in the upper right-hand corner of the page or bottom page left.
2. Log in to your account by typing your previous e-mail address and
password.
3. Once logged in, click on "View or change my account information."
4. Type your new e-mail address.
5. Click the orange button "Update."
6. Your e-mail will be updated.
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Q: How do I unsubscribe from any of your mailing lists?
A: Easy. Simply click the "unsubscribe" link found on the last newsletter email you have received and we will honor your request.
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Q: Do you match prices if an item goes on sale after my purchase?
A: Yes! If an item you order goes on sale on LushBite within
10 days of your original purchase, just contact us anytime during that 10 day
time frame and we’ll be happy to refund the difference to your original method
of payment.
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Q: The item I want is out of stock. What do I do now?
A: For a product out stock we provide a way to be notified when the product
becomes available. Simply provided your name and email in the apposite fields.
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Q: Is the item I want going to go on sale soon?
A: Unfortunately, LushBite does not know if an item will go on sale
or be marked down until it actually happens. The best way to catch a great
sale would be to visit the sales page.
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Q: How can I write a review on a product?
A: Currently this feature is under construction. It will be implemented
as soon as our web developers design the right format
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Q: Why should I subscribe to the Newsletter?
A: Our Newsletter keeps you informed on current sales, promotions, and
new products entering our catalog. Moreover, you will find links to recipes,
editorials, and other educational and entertaining material accessable solely
by Newsletter subscribers. All first time Newsletter subscribers will receive
a five dollar discount on their first purchase exceeding twenty dollar value.
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Q: How is the $5 discount Coupon for having subscribed to the
Newsletter applied to my purchase?
A: Upon subscribing to our newsletter, after receiving the confirmation
email prompting you to accept the subscription, our software stores
the email address you submitted for the subscription. Hence, whenever
you are ready to shop your email address is matched with that of the
subscription and consequently a five dollar discount is automatically applied
to the total cost of your purchase during your checkout process. Note that
the five dollar discount is valid only for your first purchase. Moreover, it is
valid only if your first purchase exceeds twenty dollar value.
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Q: I subscribed to the Newsletter but I don't see the $5 discount coupon
A: The discount is automatically added during checkout for your first purchase.
Know that the Newsletter subscription five dollar discount is applied
solely for purchases exceeding $20 value.
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Q: Do you offer Live Chat support?
A: Currently we do not offer live chat support. However, if you need assistance
you can dial our toll free number: 1- 888-430-7511
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Payment Information
Q: Do you accept international credit cards?
A: Currently LushBite can accept international Credit Cards. Please
note that the Credit Card must be issued and contain a logo frome either Visa,
Mastercard, Discover, or American Express.
Moreover, please note that only a selected number of products are elegible for
"International Shipping"; products eligible for "International Shipping" are
clearly marked.
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Q: Do you allow Cashier's Checks or Money Orders?
A: Yes, we do.
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Q: Do you charge sales tax on any item?
A: LushBite is required by law to collect sales tax on orders shipped
within New York State. If you are shipping to any place inside New York State,
the appropriate charges will be added to your merchandise total and displayed
on your final order confirmation. Note that for New York State a great majority
of edible food products are exempt from Sales Taxes.
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Q: Is it safe to use my credit card on your site?
A: Yes! LushBite understands that the safety of your personal
information is extremely important to you. We use a wide array of electronic
and physical security measures and devices to protect your personal data
and credit card information from unauthorized access.
Review our "Secure Shopping" information page
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Q: What forms of payment do you accept?
A: LushBite currently accepts Visa, MasterCard, Discover,
American Express, and Paypal payments. Moreover, we accept payments
via bank checks and money orders.
Review our "Secure Shopping" information page
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Technology
Q: What are cookies? Do I need to enable cookies on my browser?
A: Like all website, LushBite employs a session cookie sent to
a visitor web browser to facilitate interaction. This session cookie contains
simply the session ID number which identifies the visitor to the store, as
separate from other visitors. The session cookie contains no personal identity
information, and in itself is thus anonymous as a 3rd party cannot use
anything in the cookie to identify the visitor in any way. This session cookie
expires at the end of the visitors’s session in the browser.
The session ID number sent by the cookie to a visitor’s browser is used
primarily to recognize what the visitor has done during a visit to the store.
This includes things like: whether the visitor has put something in their
shopping cart and whether they have logged in to their store personal account.
Thus, a visitor to LushBite has to allow cookies on the chosen
web browser in order to purchase products (most web browsers are installed
with cookies enabled).
Review our "Secure Shopping" information page
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Q: When placing an order I get an error message stating that there has been
an authorization failure. What went wrong?
A: Please double check the credit card number, expiration date on your card,
security code in the back of the card, and billing address. Also, please
be aware that LushBite currently accepts Visa, MasterCard,
Discover, American Express for credit card payment. Moreover, we
accept payments via Paypal.
Review our "Secure Shopping" information page
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Shopping on LushBite is safe 